Terms of Service
Terms of Service
Welcome to Colombia Mattresses. By accessing or using our website http://colombiamattress.com, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.
1. General Conditions
By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and merchants.
We reserve the right to refuse service to anyone for any reason at any time, to the extent permitted by law.
2. Online Store Terms
You may not use our products or services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using our website.
You must not transmit any viruses, malware, or any code of a destructive nature.
Any breach or violation of these Terms may result in immediate termination of access to our services.
3. Product Information
We make reasonable efforts to ensure that all product descriptions, images, specifications, and pricing on our website are accurate and current. However, we do not guarantee that all content is free from errors or omissions.
If a product purchased from us is materially different from its description, your sole remedy is to request a return in accordance with our Return & Refund Policy.
4. Order Processing & Shipping
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Order Processing Time: 0–2 business days
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Estimated Transit Time: 3–5 business days
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Total Estimated Delivery Time: 3–7 business days
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Order Cut-Off Time: 5:00 PM (EST)
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Shipping Method: Free Shipping
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Shipping Region: United States only
International shipping is not currently available.
Delivery timelines are estimates and may be affected by factors beyond our control, including carrier delays or weather conditions.
5. Returns & Refunds
Return requests must be submitted within 30 days of delivery. Returned items must be unused, unassembled, and in their original condition and packaging.
All eligible returns within 30 days qualify for free return shipping, subject to the terms outlined in our Return & Refund Policy.
Refunds are processed within 7 business days after the returned item is received and inspected.
Damaged Items
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You must contact us within 7 days of delivery
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Clear photos of the damaged item and packaging are required
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Claims submitted without photographic evidence may not be eligible for a refund, replacement, or store credit
Please refer to our Return & Refund Policy for complete details.
6. Payments
We accept secure payments through supported third-party payment processors. Accepted payment methods may include major credit cards, debit cards, and other available digital payment options.
All transactions are processed securely. We do not store your full credit card or payment information.
7. Modifications to Services and Prices
Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue any product, service, or part of the website at any time without prior notice.
8. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate billing and purchase information for all orders placed on our website.
We reserve the right to refuse, limit, or cancel any order that appears suspicious, fraudulent, or placed for resale purposes.
9. Intellectual Property
All content on this website—including but not limited to text, images, graphics, logos, product photos, and website design—is the property of Colombia Mattresses and is protected by applicable United States and international intellectual property laws.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
10. Limitation of Liability
To the fullest extent permitted by law, Colombia Mattresses shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website, products, or services.
11. Governing Law
These Terms of Service and any related agreements shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict of law principles.
12. Changes to Terms of Service
We reserve the right to update, modify, or replace any part of these Terms of Service at any time. Changes will take effect immediately upon posting on this page.
Your continued use of the website after any updates constitutes acceptance of the revised Terms.
Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Website: http://colombiamattress.com
Phone: +1 (610) 248-1154
Email: info@colombiamattress.com
Physical Address: 1451 N 25th St, Allentown, PA 18104
Business Hours:
Monday-Saturday
9 AM–9 PM (EST)