Cancel Order

Order Cancellation Policy

At Colombia Mattresses, we aim to process orders quickly and accurately. Please review the order cancellation terms below before placing your order.

Order Cancellation

You may request to cancel your order within 30 minutes of placing it by contacting us, provided the order has not yet entered processing.

Cancellation requests are subject to the current order status. Once an order has entered processing or has been shipped, it may no longer be eligible for cancellation.

Refund Processing

If your order is successfully canceled before shipping, a refund will be issued to the original payment method used at checkout.

For approved returns, once the item is received and inspected, please allow up to 7 business days for the refund to be processed back to your original payment method.

I Have Not Received My Order Yet. Can I Cancel It and Get a Full Refund?

If your order has already been shipped, it cannot be canceled.

However, eligible items may be returned after delivery in accordance with our Return & Refund Policy. Once the return is approved and processed, a refund will be issued based on the applicable policy terms.

If you have questions regarding your shipment or return eligibility, please contact us promptly for assistance.

I Entered an Incorrect Shipping Address. Can I Cancel My Order?

Requests related to incorrect shipping information are handled on a case-by-case basis.

• If your order has not yet shipped, we may be able to update the shipping address without canceling the order.

• If the order has already shipped, we are unable to cancel it. In such cases, please contact us immediately so we can guide you on possible next steps.

Contact Us

For order cancellation requests or any order-related questions, please contact us:

Colombia Mattresses

Website: http://colombiamattress.com
Phone: +1 (610) 248-1154
Email: info@colombiamattress.com

Physical Address: 1451 N 25th St, Allentown, PA 18104

Business Hours:
Monday-Saturday
9 AM–9 PM (EST)