Refund Policy

Return & Refund Policy

At Colombia Mattresses, our goal is to provide quality mattresses and dependable customer service. We want every customer to feel confident when purchasing from us. If your order does not meet your expectations, our return and refund process is designed to be clear, fair, and transparent.

Return Eligibility

We accept returns within 30 days of the delivery date. To qualify for a return, all items must meet the following conditions:

Unused, unassembled, and in original condition
Returned in original packaging, including all components, accessories, and documentation
Proof of purchase is required

All eligible returns requested within the 30-day return window qualify for free return shipping, regardless of the reason for return.
Returns requested after the 30-day period will not be accepted.

Return Method

All returns are handled by mail only. We do not accept in-store returns for online purchases.

Return Shipping Label

For approved returns that meet our eligibility requirements, return instructions will be provided by our support team.

All eligible returns within 30 days are free of charge
A prepaid return shipping label will be provided
No return shipping fees will be deducted from your refund

How to Return an Item

Securely repackage the item in its original packaging
Follow the return instructions provided by our support team
Ship the package using the approved shipping method

If you require assistance or need replacement return instructions, please contact our customer support team.

Restocking Fee

There is no restocking fee for approved returns that meet our return eligibility criteria.

Damaged or Defective Items

If your mattress arrives damaged or defective, please follow these steps:

Take clear photos of the damaged or defective item and packaging
Contact our customer service team within 7 days of delivery
Email the photos along with your order number and details to:
info@colombiamattress.com

Claims submitted after 7 days of delivery or without supporting photos may not be eligible for a refund, replacement, or store credit.

Refund Processing

Once the returned item is received and inspected, please allow up to 7 business days for your refund to be processed.

Refunds are issued to the original payment method used at checkout.

Shipping Information

Order Processing Time: 0–2 business days
Estimated Transit Time: 3–5 business days (depending on location and carrier)
Total Estimated Delivery Time: 3–7 business days
Order Cut-Off Time: 5:00 PM (EST)
Shipping Method: Free Shipping
Shipping Region: United States only