Our Policies

At COLOMBIA MATTRESSES, we are committed to transparency, reliability, and customer satisfaction. This page outlines all of our store policies so you can shop with confidence.

Privacy Policy

At COLOMBIA MATTRESSES, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from http://colombiamattress.com.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

  • Contact details (name, address, phone, email)
  • Order information (products, value, payment method)
  • Payment data (processed securely via third-party gateways)
  • Technical data (IP, browser, device, cookies)

How We Use Your Information

  • Process and fulfill orders
  • Communicate with customers
  • Improve user experience
  • Prevent fraud
  • Comply with legal obligations

Sharing Your Information

We do not sell your data. We only share it with:

  • Payment providers
  • Shipping partners
  • Service providers
  • Legal authorities (if required)

Data Protection

We use secure systems and encryption to protect your information.

Shipping Policy

We deliver your mattresses safely and efficiently across the United States.

  • Processing Time: 0–2 business days
  • Transit Time: 3–5 business days
  • Delivery Time: 3–7 business days
  • Cut-off Time: 5:00 PM (EST)
  • Shipping Cost: Free
  • Region: United States only

Tracking details are provided after shipment.

Refund & Return Policy

We accept returns within 30 days of delivery.

Conditions:

  • The item must be unused
  • Original packaging required
  • Proof of purchase required

Important Notes:

  • Customer pays return shipping for wrong orders
  • No restocking fee
  • Refunds processed within 7 business days

Damaged Items:

Terms of Service

By using our website, you agree to:

  • Use our services legally
  • Provide accurate information
  • Accept pricing and availability changes

We are not liable for damages resulting from misuse of our services.

All services are governed under the laws of Pennsylvania, United States.

Payment Policy

We offer secure payment processing.

Accepted Methods:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club
  • Apple Pay

Security:

  • SSL encryption
  • PCI-compliant gateways
  • No card data stored

Disclaimer

All content on this website is for general information only.

We do not guarantee:

  • Complete accuracy
  • Continuous availability

We are not liable for:

  • Website errors
  • Delays or interruptions
  • Indirect damages

All content is protected by intellectual property laws.

Order Cancellation Policy

You may cancel your order within 30 minutes of placing it.

After That:

  • Orders cannot be canceled once processed or shipped
  • Returns are still available under our Return Policy

Address Changes:

  • Before processing → can update
  • After processing → case-by-case
  • After shipping → not possible

Refunds:

Processed within 7 business days

Contact Information

If you have any questions regarding our policies, please contact us:

COLOMBIA MATTRESSES
Website: http://colombiamattress.com
Phone: +1 (610) 248-1154
Email: Support@colombiamattress.com
Physical Address: 1451 N 25th St, Allentown, PA 18104, United States
Business Hours: Monday – Saturday: 9:00 AM – 9:00 PM
Sunday: Closed

Response time: Our customer service team answers all inquiries within 24 hours.