Terms of Service

Welcome to COLOMBIA MATTRESSES. By accessing or using our website http://colombiamattress.com, you agree to be bound by the following Terms of Service. Please read them carefully before using our site or placing an order.

1. General Conditions

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms, including additional policies referenced herein. These Terms apply to all users of the site, including browsers, customers, and merchants.

We reserve the right to refuse service to anyone for any reason at any time.

2. Online Store Terms

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your access to our services.

3. Product Information

We strive to ensure that all product descriptions, pricing, and images are accurate and up to date. However, we do not guarantee that all content is error-free.

If a product purchased from us is not as described, your sole remedy is to return it in unused condition in accordance with our Return & Refund Policy.

4. Order Processing & Shipping

  • Order Processing Time: 0–2 business days
  • Transit Time: 3–5 business days
  • Total Delivery Time: 3–7 business days
  • Order Cut-Off Time: 5:00 PM (EST)
  • Shipping Region: United States only
  • Shipping Method: Free Shipping

We currently do not offer international shipping.

5. Returns & Refunds

We accept returns within 30 days of delivery. Returned items must be in their original condition and packaging.

If you placed an incorrect order, return shipping costs will be your responsibility. Refunds are processed within 7 business days after we receive and inspect the returned item.

For damaged items:

  • Contact us within 7 days of delivery
  • Provide clear photos of the damaged product and packaging

Without photo evidence, we may not be able to offer a refund, replacement, or store credit.

Please refer to our Refund Policy for complete details.

6. Payments

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • JCB
  • Discover
  • Diners Club
  • Apple Pay

All transactions are processed securely through trusted payment gateways. We do not store your credit card information.

7. Modifications to Services and Prices

Product prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time without prior notice.

8. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

We reserve the right to refuse or cancel any order, including those that appear to be placed by resellers or distributors.

9. Intellectual Property

All content on this website—including text, graphics, logos, product images, and design—is the property of COLOMBIA MATTRESSES and is protected by applicable copyright and intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

COLOMBIA MATTRESSES shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of our products or services.

11. Governing Law

These Terms and any related services shall be governed by and interpreted in accordance with the laws of the State of Pennsylvania, United States, without regard to conflict of law principles.

12. Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page.

Your continued use of the website following any changes constitutes acceptance of those changes.

Contact Information

For questions about these Terms of Service, please contact us:

COLOMBIA MATTRESSES
 Website: http://colombiamattress.com
 Phone: +1 (610) 248-1154
 Email: Support@colombiamattress.com
Physical Address: 1451 N 25th St, Allentown, PA 18104, United States
Business hours: Monday – Saturday 9:00 AM – 9:00 PM
Sunday: Closed

Response time: Our customer service team answers all inquiries within 24 hours.