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FAQs

What is COLOMBIA MATTRESSES?
COLOMBIA MATTRESSES is an online store offering high-quality mattresses designed for comfort, support, and long-lasting durability.

Where do you operate from?
We are based in Allentown, Pennsylvania, United States, and currently ship within the U.S. only.

How can I contact customer support?
You can contact us via:

Business day:  Saturday – Friday
Business hours: 9:00 AM – 9:00 PM
Sunday: Closed

How long does order processing take?
Orders are processed within 0–2 business days (Monday to Saturday).

How long does shipping take?

  • Transit time: 3–5 business days
  • Total delivery time: 3–7 business days

Do you offer free shipping?
Yes, we offer free shipping on all orders.

Where do you ship?
Currently, we only ship within the United States.

Can I track my order?
Yes, once your order ships, you will receive a tracking number via email.

What if my order is delayed or not delivered?
Please contact us immediately, and we will assist you in locating your package.

Can I cancel my order?
Yes, orders can be canceled within 30 minutes of placing them. After that, cancellation may not be possible.

What is your return policy?
We accept returns within 30 days of delivery.

What conditions must be met for a return?

  • Item must be unused
  • In original packaging
  • Proof of purchase required

Is return shipping free?

  • Free for eligible returns
  • If it’s a customer mistake (wrong order), shipping cost may be deducted

How long does it take to get a refund?
Refunds are processed within up to 7 business days after inspection.

What if I receive a damaged or defective item?
Contact us within 7 days with photos of the product to receive a replacement or refund.

Do you charge a restocking fee?
No, there is no restocking fee.

What products do you sell?
We specialize in mattresses and related sleep products designed for comfort and durability.

Are your product descriptions accurate?
We aim for 100% accuracy, but minor variations may occur.

What if the product doesn’t match the description?
You can return it in unused condition under our return policy.

How do I choose the right mattress?
If you need help selecting the right product, contact our support team for guidance.

Our customer support team is always ready to assist you within 24 hours.