Cancel Order Policy
At Colombia Mattresses, we understand that sometimes customers may need to modify or cancel an order after it has been placed. We strive to make the cancellation process as simple and transparent as possible while ensuring timely order fulfillment.
Order Cancellation Request
You may cancel your order within 30 minutes of placing your order by sending us an email at support@colombiamattress.com.
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
I Have Not Received My Order Yet. Can I Cancel It?
Once an order has shipped, it cannot be canceled. However, eligible items may be returned in accordance with our Return & Refund Policy. If you need to correct a shipping address or request a return, please contact us as soon as possible.
I mistakenly put an incorrect shipping address. Can I cancel the order?
It is on a case-by-case basis. If your order has been processed, we cannot cancel it, but we can modify the shipping address from our end without canceling the order. If the order has been shipped out, please contact us.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- Company Name: Colombia Mattresses
- Physical Address:1451N N 25th St, Allentown, PA 18104, United States
- E-Mail: support@colombiamattress.com
- Phone: +1 610 248 1154
- Business Day: Monday-Friday
- Business (Hours): 9:00 AM– 9:00 PM
- Time Zone: Eastern Standard Time (EST)
Response Time: Our support team responds to all inquiries within 24 hours.